The seller delivered a damaged package – the shampoo and cream were broken and had leaked onto the clothes! I used the return procedure – once the seller received the item, they immediately closed my account and demanded that I return the items again. How can I return items that I’ve already sent back??? This is all very suspicious, and I’ve already informed my bank about this fraudulent transaction. ASOS customer service is avoiding giving answers and is lying. I will never, ever shop here again and strongly advise others to do the same!
