Used to like ASOS now I will no longer be using it. I was sent the wrong item in my order and now left to sort it out as if it was my problem, they refused to help as it was from their 3rd party supplier. I had another query about my return which the customer service agent failed to understand and failed to answer my question. No contact details made available to the customer and I was told my case was with the escalation team and they would be in touch - they have not been. I asked how to make a complaint and they refused to answer and did not provide contact details to do so.
