Appalling customer service. Ordered sandals that were so heavy you couldn’t even walk in them, therefore not fit for purpose. Needed to return so requested ASOS to deduct the returns fee as this was clearly no fault of my own but ASOS for selling a product with a clear design fault. Issue was escalated after speaking on live chat for 1 hour … they were supposed to respond within 72hours, of course nobody responded so I had to chase up and found out they forgot to raise the case. Finally got a response after nearly a week and ASOS told me … I must not be used to these types of shoes and they need to be broken in so they won’t deduct the returns charge. Assuming what shoes I own? And I would love to break them in if I could walk in them. ASOS didn’t physically check the shoes I was complaining about to review the issue. Avoid ASOS.
