ASOS I don’t think you’ll be around for much longer judging by your customer outrage. Sinking ship. I’ve been a customer since they started trading decades ago and told today they’re closing my account due to their ‘fair use’ policy which relates to abusing returns. I’ve placed 5 orders this year totalling 11 items and only returned 2 items. One of which because it arrived faulty and stained which I was not surprised about given the decline in their quality control in recent years. Returns are on the rise because their quality is on the decline. But of course they’ll not rectify that. They’ll point the finger at us instead. We’re having to return things due to their disparity in sizing, bad quality and things being sent out that have visibly been worn by someone - the amount of stains and smells on clothes that I’ve received over the last few years. And as for the Live Chat, they had the troops out in force to hit automated responses and end the chats with ‘decision is final’. What a day they’ll be having! I don’t think this was a good move for them… their competitors will be laughing their way to the bank.
