Useless, unreasonable, bad service!Order number - 986546877Regular customer, ordered some shoes they didn’t fit. I then had to travel with work and was away longer than planned. Order arrived 22nd May, I tried to return my order 20th June within a month and the return had expired. Today I kindly spoke to customer services (Hazel) who basically said nothing she can do to produce a return, can’t help, not policy, she said no to the return despite extenuating circumstances and then ended the chat when I was still typing in an extremely annoying pass aggressive way! When you are a loyal customer and try to return something within a month and contact customer service, you shouldn’t have the chat ended when you are still speaking and resigned nonsense policy. Why would asos staff end a chat with a customer? Please can this be revised so that I can return this order.I hate waste and want to be responsible and return this order. I even said a gift receipt would be fine and she just ended the chat.Really disappointing - please remedy
