I’ve been a loyal ASOS customer for over 10 years, spending thousands, but recently had my account closed without warning for "too many returns"—returns that were necessary due to ASOS's wildly inconsistent sizing and quality (I’ve worn everything from a 4 to a 12 in their own brands). They even penalized my paid Premier account before this, adding return fees and slower shipping.As a disabled person who relies on online shopping, this decision is not just frustrating—it’s genuinely harmful. I’d happily pay return shipping if ASOS would fix their sizing issues, but punishing customers for trying to find clothes that fit is both disrespectful and reckless.
