Deleting customer accounts without warning or explanation as to why. I have been a loyal customer of ASOS for the past 10 years and have always had a premier account. When their new fair use policy came in, I made sure to keep the minimum spend (or on the rare occasion I did not, paid the delivery fee).The quality of some of the ASOS clothes is quite poor or the fit looks entirely different on a short, curvy person than the 6ft tall size 6 model in the photo and so returns are inevitable. I never had any issue with paying for these / sticking to the rules. On occasion orders were never delivered but I was charged for them, or items I returned were not refunded.However, it now appears I am being penalised for issues outside of my control and my account has been closed without explanation and when I tried to query as to what my breach had actually been, I was given no information and simply referred back to the email and then the chat was closed.It is a shame it has come to this. ASOS was great given the ease of returns - at least there are plenty of other online retailers who value their customers!
