I’m extremely disappointed with Apple’s handling of an unauthorised purchase on my account. My daughter, who has a child account under Apple's Family Sharing, somehow managed to download an app (Speechify) that charged me £134.99 — without any warning, notification, or approval request being sent to me as the parent.Despite immediately contacting Apple to explain the situation — that the purchase was made without my knowledge or consent — they refused to refund the money. The app has not been used, and the charge has placed real financial strain on our family.I trusted Apple’s parental controls and Family Sharing features to protect against exactly this kind of situation, but they clearly failed. As a parent, I feel completely let down.This experience has made me decide to leave Apple entirely as a family of five, which will result in Apple losing not just our trust, but also several monthly subscriptions we pay for — including iCloud storage.I am still trying to reclaim the charge through my bank because it is simply so unfair.I would strongly caution anyone relying on Apple — they are not as safe as you might think.
