I downloaded ELSA Speak because I wanted to improve my English. I saw they offered a 7-day free trial, so I clicked to try it — but instead, I was immediately charged $174.19 for a full annual subscription without any warning. I canceled right away and submitted a refund request to Apple, but it was denied. I contacted ELSA’s support and they told me there’s nothing they can do.This is not just a mistake — it feels like a scam. The app tricks people into thinking they’re signing up for a free trial, but they charge you in full right away. I feel cheated, disrespected, and extremely disappointed.On top of that, Apple’s attitude toward consumers is unbelievably disrespectful. They refuse to listen, don’t offer any real support, and act like your concern doesn’t matter. It’s like they’ve decided the customer is never right. It’s frustrating, and it makes you feel powerless.My rights as a user matter, and I hope others are warned before falling into the same trap.
