I ordered and had installed 4 days ago a new washer from AOL, who I had used once before, with no complaints. The washer was installed under my sink and seemed to be working OK until I noticed it was vibrating and noisy when on spin. The manual says that this could be caused because transit screws have not been removed or the floor is uneven. I am unable to check, as, even if I can move it (I'm 76) I would not be able to hold it up and inspect it. I wanted AOL to come and have a look but then discovered they no longer deal with phone enquiries and their website only gives you the choices of query listed or contact the manufacturers. From another site I was to be 'connected' to AOL but cut off after 25 mins. Now I read reviews that their service is so poor on everything, and I can do nothing about my problem, I am stuck, as I am paying for the machine through their finance company and therefore cannot and don't know how to return it. Good eh?
