Online returns are a total SCAM. I had to return a sweater, and initiated the return process online. I received instructions where, in STEP ONE, it says to "print the prepaid shipping label and packing slip." Except -- there is no prepaid shipping label. I reached out to countless customer service reps, who all told me something different. First, that the label would be sent to me within 72 hours, then another said they emailed it to me (they didn't), and lastly, that "Sadly, we do not currently provide free returns for orders outside of the UK." Then the rep included an address to the Netherlands where I had to send the return, which is nowhere to be found in the documents I received to process the return. You might expect this abysmal level of customer service from a random online shop, but it's ridiculous coming from a GLOBAL corporation. This will be my last order from Anthropologie. Avoid ordering online if you think there's even the slightest chance you'll have to return your items -- it's a complete waste of your time and money.
