My husband and I have a company and we have used Anthropologie for many years to furnish our models or for staging new construction homes. We had purchased a Rhys leather chair about 3 years ago from the Grand Blvd store location in Miramar Beach, Florida. Anthropologie has been selling this chair design for over a decade and it's a best seller. The leather on the arms of the chair is not retaining the colorful luster of the seat and back cushions. When I called the furniture customer service of Anthropologie to report the issue, I was told that furniture purchased in-store and not on-line has no warranty and the in-store furniture purchases are final sale and could have damages (but the Rhys chair did not.) I was asked if I'd been told this by the salesperson and we responded, "No." The general manager stated that we should have been told. This didn't just happen on this leather chair - I'm sure this is not the only complaint on an in-store purchase of furniture or light fixtures such as what we've purchased over the years, but we weren't aware of it because we'd never had a complaint. Customers should be made aware of this because it would be a good reason not to make an in-store purchase. Also, are all customers aware that on-line furniture purchases offer ONLY A ONE YEAR WARRANTY? This is a big deal on furniture that isn't inexpensive. One would think a year is not commensurate with Anthropologie's prices. Anthropologie's furniture selections are not cheap. The store descriptions about patina, etc. indicate that your expensive purchase will become your favorite heirloom piece. Based on my recent experience, it is not destined to become an heirloom. We want ALL CUSTOMERS to be aware that if you ever have a problem, Anthropologie isn't going to offer you a good solution even though we have always viewed them as a top choice for quality... we will not be purchasing anything for our company from Anthropologie in the future. Disappointed in the surprises we've recently become aware of....buyer beware.
