Awful to the point that I have to write this review. I recently had a terrible experience with Anthropologie's customer service. I received a perfume with tiny white particles floating inside, so I submitted a claim to avoid a restocking fee. I ordered around Black Friday, so I expected communication to be slow. When I logged in, it showed I would get a refund for the damaged item, but I waited and received nothing. I sent multiple emails asking what to do—should I send it back or not? The website indicated a refund process or return started, but there was no shipping label, no money back, and no exchange. Frustrated, I filed a case with PayPal. After days without a response, they finally sent return instructions. I asked if they could just refund me because I was tired of their lack of response. I sent back the return with the label they provided, and they sent out an exchange order, which I didn't want, but I accepted it since the second order wasn't damaged.Then, on Christmas Day, they tried to ruin my holiday by claiming they didn't receive the original return and were going to charge me again. I had provided the tracking number, but their dispute department said, "Oh well, you kept the replacement." But my PayPal is still paying for it, and I never received the refund. Now they expect me to initiate another return.Good luck finding a live agent to talk to; it's nearly impossible. It's ridiculous that Anthropologie's customer service and dispute team are saying two different things.As of today, the day after Christmas, I'm still trying to resolve this issue—such a pain in my ass.
