anthropologie

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Delivery issue continues... Please help

I still have no update from the transport company about when my shoes will be delivered. The last update was 5 days ago to say it was on it's way but nothing since, no indication in the transport companies website either. I was hoping to be wearing them by now. I love your items, I miss the physical shop you used to have in Barcelona where I used to shop. I appreciate your prompt response however there is still no ETA days and understand this is not your fault but rather the delivery company.*the delivery company is supposed to deliver the parcel to the drop off point shop I selected. They have indeed twice emailed me an automated email to say they have attempted to deliver but i wasn't home and tried to contact me but there was no answer. Tipsa have not tried to contact me and I don't unserstand why they would if they are meant to drop it off at my local drop off shop and not my house. Furthermore I have just spoken to your customer service and they could not help me and told me to contact Tipsa directly by phone. I emailed Tipsa on Friday... still no answer. I have tried to call them now and the number just goes to an automated voice that says no one is available and just goes to a voicemail and there is no other way to get in touch with them. This is very frustrating and i placed this order on the 28th of May already!!! Please help!!!!!!!!

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Date of experience: May 29, 2025