animoto

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Not a transparent company- be warned.

We used the service for one video years ago and didnt receive any emails from the company since back in 2017. Nothing. No communication intimating that we still would be being charged for over two years. Have recently found out that we are being charged on our credit card. Animoto have not replies for days for our request for an explanation and refund. Be warned- this company seems to think that doing business = being deceptive- and then not replying to a family who has been charged over £1000 over The course of Two years for a service they have not used at all. Despicable. We will be taking this further.

1
Date of experience: Jan 30, 2020