I have a bone to pick with ancestry.com.I had a DNA test done in 2017. Recently, the Origins feature quit working for me. It still works for my wife's account, but not for mine.Over a period of months I have communicated with the company many times by email, by chat, and by telephone, and in their emails to me they claim (falsely) that the problem is on my side.Without going into all of the details, I have proven with absolute certainty that the problem is on the Ancestry side, not mine. They claim they cannot replicate the problem (when they access my account internally), yet on at least two telephone calls or chat session with ancestry representatives reproduced the problem while I was on the phone or the chat with them.So far this is going nowhere but in circles, and they refuse to fix the problem. I even offered to go their site and demonstrate the problem in person. (I live close to the company), but without a response from them. I have also suggested for them do a re-test (at no charge to me, since they are the problem, not me), and they refuse to do that.They claim that in order to do a free test I would need to supply proof of purchase. I documented that I tested with them in 2017. (I have the emails confirming this.) However, they claim that this documentation is not good enough. They say that I need to show an actual sales receipt, but the problem is that the bank doesn't keep records for more than seven years, so it is impossible for me to obtain that record.In my last interaction with them they claimed that someone would get back with me within a few days. It's been more than a month and I still haven't heard a peep from them.I have also had trouble getting straight answers from them on certain technical matters, but that's another story.This is a warning to others. Ancestry.com has a lot of good features, and a large user database for DNA matching, but you can't necessarily trust them to do the right thing when it comes to problem resolution.
