americanexpress

1.4
1.4 from 1.2K Reviews and Ratings
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Not honouring Cashback already earned if card isn't renewed.

Trying to cancel my £25 annual fee on my platinum card when it is due for renewal on 30 June. They are saying if I don't renew, the cashback I have earned in the prior 12 months will be forfeited. Basically I have to pay an additional £25 to get the cashback already earned. This is robbery as it isn't in the documentation that goes with the card

1
Date of experience: Mar 13, 2023