I wanted to share some information that I received from Amex today. The undersigned switched to Amex 6-7 years ago and has been satisfied. As a Platinium customer, service at the airport is especially important as I travel 220 days a year. Today I got an unpleasant surprise. A $70 order that was pulled during another transaction was clearly fraudulent and I called customer service to stop the transaction. Then I became aware of what Amex's policy is in this area.Even though I SPECIFY that this is a scam, the nice lady (Debbie) at customer service says that they can't do anything until 48 hours have passed😳 Only then can I call again, again make Amex aware (which I showed 48 hours ago), then I will receive an email with a form that I must fill out before AMEX can claim that the money should be returned🙃 When the transaction is USD 70, I will more or less forget about the transaction💁 Because I can't bear to spend time again at customer service, receive an email, fill in the form for the above amount? I asked the nice lady - "What if this had happened to a $7000 order"? That's when I freak out!!! I had to wait 48 hours and run the same procedure😳 So it wouldn't mean anything and come "up front" with info? 🙈Here I asked to speak to someone else to check if this is really the way Amex operates? IT DOES NOT WORK VERY EFFECTIVE😉 But when I asked Amex to find someone in Norway who could call me back, this was also not Amex's customer policy - "we will not call you back, Sir"!I understand that uncovering fraud "up front" is not particularly high on Amex's list🙈 I respect their policy, but with this info I have to find another card provider with a different practice. This amount was USD 70 so I can live with that. But if next time it's USD 7000 or USD 17000? I don't want to write anything negative about American Express. What I want is for as many people as possible to know what I know AND I will spend time getting this information out to the people👍 Because I hate it when multinational companies don't take fraud seriously and leave the customer with all the responsibility
