As many others have said, if I could give them no stars I would. I have been a customer for 23 years, always paid my account in full every month. I have never been late either until last month when a check I mailed on the 8th supposedly was not received and posted until the 12th. Amex claims that since the due date was the 11th they have the right to charge me a late fee of $29 and subsequent interest expense of over $76. I protested the late fee as it seemed three days for the check to travel 200 miles was plenty of time. After much heated discussion and my threatening to close the account they agreed to waive the late fee, only to turn around the next day and post the $76 interest charge to my account.. Seems to me if they are admitting the payment wasn't late (hence waiving the late fee) that it would follow that no interest charges should be made, but AMEX has fully adopted AI and can't override the charge. I've had it with them. There are so many places that don't accept their card anyway. This is not the AMEX of even several years ago. Avoid them at all costs.
