If you are an active military personnel like me, please be cautious when dealing with American Express. As a military personnel eligible for the Service members Civil Relief Act (SCRA), I had the worst experience with American Express. Despite submitting my DD214 and all the required military documents, my application was repeatedly denied. Over the past year, I've communicated with their customer service nearly 20 times, but they consistently refused to help.Each interaction was frustratingly repetitive, with the same responses and no progress. They promised to review my case, only to send templated emails without explaining why I was ineligible.Despite being an active military member, I still had to pay my membership fee because I don't like owing money. When I finally decided to cancel my card, I encountered the same runaround. They claimed they would help, but after 20 unsuccessful attempts, I'm exhausted by their tricks.If you're a military personnel looking to utilize the SCRA benefits with Amex, be cautious. Ensure they truly intend to offer you these benefits before opening an account. Don't fall into the same trap I did.
