My Amex was coming to exchange in July 2024 and I got an email vonfirming that. It did not come and I contacted Amex Finland. They sent a new card. This process was repeated *three* times and the card just did not come. Finally, angry enough, I contacted Amex Finland to not trust the post/DHL anymore but deliver the card by taxi with a photo proving that it goes to my mailbox. Even after *three* unsuccessful deliveries, Amex could not deviate from their serviceless practice and after 40 years of membership I saw no other option but to csncel my membership. Did I get an apology? No. Now, two weeks after cancelling my card, DHL brought one of the missing cards.
