americanexpress

1.4
1.4 from 1.2K Reviews and Ratings
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Worthless and Vile Company!

I have their platinum card and have made payments every month since owning the card, which has only been a few months. I was a bit unaware how the card worked and was making massive payments towards my balance. l received a text message stating the account was past due and was generally confused as I had paid $4k at the beginning of this month, about the same last month, and $10k in June. I was told that I had to pay the entire balance and was asked when that would occur. I stated I was unaware that was the case as I had already made a very large payment towards the balance and would be able to in a couple of days from the phone call that I would pay an additional $4k. Mind you, this was all in the same month. Was told I've been delinquent two months in a row. I didn't understand how that could be when I've never missed a payment, ever! This worthless company reported it to the credit bureaus, and now I have a delinquency on my credit report! I did not miss a payment! I don't see how they can get away with doing that to me?!?!

1
Date of experience: Aug 26, 2024