I had spent a great deal of time researching the right steam mop that would help the carer of a vulnerable relative and placed my order on Amazon on the 1 May. The delivery date wasn't clear so a couple of weeks in to my order I called up Amazon and asked them to confirm a delivery date or else I would have to cancel and order urgently elsewhere. The person at Amazon I spoke to assured me that I need not cancel and to hold on as she stated the delivery date would be June 15. Based on trust I waited. I decided to call up two days ago as the orders page now stated it would arrive not on June 15 but much later in Novemeber! No one from Amazon let me know that. When I called them up asking if that was an error on their page they told me, I wouldn't get the mop sooner. Not happy at all with this!! When I asked to escalete they told me I couldn't as I was speaking to the overall manager. However when I emailed them I was told by someone there that they had escalated the issue stating they would take the expereince I had and learn lessons, not that they would try to make it right or offer a reasonable remedy.....very unhappy with all this!!!!!
