Having been a customer of Amazon.Co.Uk and Amazon.com for years, I have a certain expectation of what it is like to be a customer of “Amazon”. Amazon.in is very different. Poor online experience, different capabilities on different channels. Impossible to use the “Diamonds” reward scheme. Frequently Amazon cancels an order I’ve placed, then just removes all evidence of it from my ‘orders’ list, I presume to hide the fact they did it. Delivery is also bad, three times (out of about 15 deliveries) the items have arrived damaged, where the packaging was badly damaged and hence when picking the product it was clear there was a problem, yet they still sent it to me. Very poor overall… but they have limited competition and hence have captured the market! Needs more competition!!
