Amazon has started a new business trend with their 1 replacement policy 1. According to Amazon, a product will only be replaced once after which product will be returned and money refunded to customer2. Merchants taking advantage of this loophole by being lazy with their product pricing, accuracy of descriptions etc. and wait till customers make a purchase3. Upon making a purchase on Amazon, merchants will then change anywhere from just product pricing/descriptions to the entire product itself and then send faulty/wrong product to customer despite their order billing being different 4. Customer will now order replacement which will also be another faulty product and since only 1 replacement, customer is now forced to return/refund 5. Merchants can now force customer to wait exhorbitant times between replacements and refund (that way some customers will opt to keep damaged/wrong product) and/or buy same product for new higher priceI spent 1 month trying to buy a frying pan with issues like above. Biggest companies like Hawkins, Milton doing this while entire category has misleading info in them. Similar issue when I tried to buy a pedestal FanThey even reject a replacement product for pedestal fan halfway through delivery (or after claiming its out for delivery) and claim customer rejected it. Speaking to their Team leader (call escalation), they claim since it was rejected, I can only get refund. Nice Scamming by Amazon India. Very aggressive team leader making accusations that customer making legal accusations etc. when confronted with prior frying pan evidence.READ Amazon Reviews before buying. Almost every big product has 1 or 2 review talking about fake delivery and rejections claiming customer did it etc. If you see such comments, try to avoid purchasing those product categories from Amazon.
