We have been customers of Amazon UK for years and Amazon Spain more recently and have had excellent service even without a Prime subscription.Having bought a house in France, I registered with amazon.fr, took out a Prime subscription and placed a high value first order, paying from by direct debit from my bank account and delivering to the local garden centre.Understandably their fraud test questioned whether this was fraudulent - but they locked the account and cancelled the order. I provided them with documentation but they didn't reinstate the original order and then cancelled a 2nd replacement order that I created. Eventually after several days of this they accepted my order.I have just placed my second order - using the exact same card as I eventually successfully used on my first order - and had the same thing happen again despite all the proof I previously provided. Again, after several days they unlocked the account and again failed to reinstate the order - so I placed it again, and despite being a Prime delivery which is supposed to be next-day, it looks like it will be 3 working days for delivery.The quality of their service here in France is way below the standard they advertise and way below the standard provided elsewhere. In particular, Prime deliveries seem to offer no benefit of faster delivery - just a more restricted choice and therefore higher prices. I will be cancelling my Prime subscription before renewal.
