To be honest this doesn't happen very often but when it does it is EXTREMELY frustrating!The delivery driver said " Parcel was handed to resident "Possibly he or she handed to A resident but it wasn't the right resident!!Now I have to wait 24hrs before they take any action!Parcel not received, delivery driver is a liar & it's the customer who has all the grief! Not impressed In all fairness to Amazon they responded and refunded me within an hour :) So, I am changing from a 1 star to a 3 no more as the driver lied.
