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Awful experience with Amazon Business Spain

Awful experience with Amazon Spain - as an Amazon Business Customer. My desk didn't arrive though I waited in all evening as they updated their arrival time several times from 5pm, to 6pm to 8 pm and then 9pm. It didn't arrive at all. The next day it showed that it might arrive any day over the next week. They have effectively no customer services department so I have no way to know if it is lost or never got shipped or what happened. No one on their Business Team speaks English I was told over the phone, and the lady I spoke with couldn't access the business accounts. She was to contact the Business team who were to get in touch but still no response by phone or email. Amazon UK is great but Amazon Spain is a joke. I am shocked that Amazon let this abomination pass under the Amazon brand.

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Date of experience: Jul 08, 2021