My husband and I ordered items on Amazon prime Spain which we were informed would be delivered on Monday 22nd of November and Monday we received an email that there was an attempt at delivery which was untrue as our mobile number is provided as method of contact and we were also home all day. Proceeding this yesterday we received an email from Amazon apologising for the delay and it would now arrive today Wednesday 24th of November and no sign of any package. I have also contacted the courier company yesterday asking as to why they are having an issue with the delivery to no avail as have received no response. Furthermore my husband has now contacted their customer service who initially informed him it will definitely arrive today and then informed him that packages can take up to 7 days for delivery. So don't take out Amazon prime Spain as they can't guarantee delivery in time estimated.
