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An "account specialist" removed an order that was sent and charged

amazon.com may be acceptable, but amazon.es, its Spanish counterpart, really sucks.There's no easy way to contact them, and in my case, the whole situation started because the unilaterally removed an order because they deemed it was made by a third party.Really, the "especialista de cuenta" that dealt with my orders might be one of the most incompetent person imaginable.But the whole system is terrible. At least in amazon.com I get assistance through chat. amazon.es is the worst.

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Date of experience: Nov 16, 2019