Finally got this resolved after weeks of wasted time and stress but Amazon.es and their delivery company CTT are the absolute pits. Amazon Spain's transport company CTT was making harassing silent calls, followed IMMEDIATELY by emails with various excuses re not delivering (probably to fabricate their call records showing they called? no idea... ) I had three phone calls like this the other day immediately followed by three emails re three different 'impossible' deliveries.. and two more since on different days..So I then paid for the caller id service on my landline (not free in Spain) and it's the same mobile number calling me silently. Hardly anyone has this number but they certainly do. They just hang there not speaking and it's me that cuts the call off. What sickos are these? That's on top of a long running fiasco with actual non deliveries which has led to Amazon resending stuff and now after eons I've ended up with two of the same thing and Amazon now expects me to take the surplus items elsewhere many miles away to return them at the nearest Celeritas point!? That's a very very long way away too! All because I've already been totally messed around! I wasted days waiting in for nothing. I've now cancelled my Amazon Prime membership (which is a farce re fast deliveries not to mention everything else) and also deleted my credit cards from my Amazon account because they're certainly not going to charge me more for the extra unwanted items that I never asked for which they can come and collect! I can't believe how bad the indifferent automated customer service is. Every time a different person from god knows where on the planet who can't be bothered, they don't even read and change their own email templates so they say the correct thing to a customer.. signed with just another unaccountable christian name and now this - an indifferent unhelpful automated instruction to return something I never wanted to a place many kms away so it can be sent back to Amazon. I really recommend everyone sends Jeff Bezos their complaints on Twitter because Amazon Spain will ruin his business irretrievably unless something big is done to change the whole way it works.
