I ordered a gaming monitor when it was in sale. After 2 delays, it showed as "lost". I was made to contact with customer service to solve it. During this process: - I was told I'd be sent an email that I didn't receive.- I was told I'd get a complaint form that I didn't get.- They hung up on me as I was speaking.- They closed chats as I was typing.After much struggle they offered me a refund. I was dissatisfied with your refund offer because the product was now much more expensive than when I ordered it. They had it in stock, they could just give me the product I bought.After some calls, I was assured that I would get a refund offer and that when I ordered the product again, I would be refunded the difference in price too (between what I paid and current price). I was told to wait 2-3 business days for the investigation team to assess the situation. They then ignored the offer of refunding me the price difference.This is not over yet, but almost. So then I get a refund but they don't refund me the insurance I bought for damages to the product. Right now I'm fighting to get that refund.
