Be very careful with Amazon. com as the company misrepresents merchandise, policy, has no desire to honestly correct such misrepresentations or provide any semblance of customer service in an effort to make a sale. The staff are equally dishonest and have no desire to provide any customer service as they will claim to not see what is clearly shown on their webpage or offer a resolution. I purchased a Travelpro Platinum Elite 29" Softside checked Bag, 4/7/2025, from Amazon through my roommate's prime account. The webpage clearly indicates a free return was available. I was not happen with the color and signed in to Amazon.com to exchange the luggage for a different color. The only option was to go through the vendor at a shipping cost of $27.14. No other option was provided. A telephone call to Amazon customer service, 4/14/2025, proved frustrating and fruitless. The representative insisted that there was no specification promising a free return and she could not see it on the webpage. I informed her that I was looking at the webpage, where it was located, and clearly stated a free return was available. I offered to send her a screen shot. She declined to accept the screen shot and insisted that i would have to pay the fee to return the suitcase.
