On April 7, 2025, I purchased this product from Amazon, anticipating my upcoming trip on May 3rd. Unfortunately, the item arrived used, with worn and bent components, and lacked both the instructions and the highway pegs. The images below, provided by my mechanic, clearly illustrate the extent of the damage. I promptly reached out to Amazon for a refund, intending to reorder the product immediately. The customer service representative, who identified herself as Diana, though I suspect it might not have been her genuine name, informed me that I needed to return the product first before a refund could be processed. I explained that I required the replacement by Thursday. Initially, she insisted that the product was unavailable, but then suggested that I could either receive a refund in the form of an Amazon gift card or a mailed check. I argued that I should not have to wait or bear the cost of acquiring replacement parts when the inventory clearly indicated that 20 items were still available. I have ordered these parts before, but due to an unfortunate accident, I now must replace them. It is unacceptable that the product was sold in such a used and damaged condition, and the customer service was disappointingly unaccommodating. I will certainly be reaching out to the company directly. See the attached picture for evidence.
