Update: It’s been 5 days since I posted this and Amazon has not responded. I’m disappointed that such a large company would ignore a valid complaint about a broken customer support promise.On April 2, 2025, I purchased a pair of AirPods on Amazon.com for $169. However, due to a delivery issue, I canceled the order and repurchased the exact same item later that day from the same link — but the price had increased to $199.Concerned about the price difference, I contacted Amazon customer support and asked whether I should cancel the second purchase and try again at the lower price. The agent told me not to worry — that once I received the item, they would refund me $30 to compensate for the price difference. I followed their exact instructions and did not cancel the order.After receiving the item, I contacted Amazon support again, and they refused to issue the refund. They claimed there was no record of the refund promise and stated they cannot access previous customer support messages.I find this unacceptable. It’s simply not credible that a company of Amazon’s size and technical capacity cannot retrieve past support interactions. I acted in good faith based on a clear promise made by their representative, and now I’m being told it never happened — without any real investigation.I am requesting that Amazon honor the $30 refund that was promised to me by their own customer support team.Thank you for your attention to this matter.
