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Amazon discusting company

Absolutely discusting company. No customer backing or protection. Someone gained entry to my amazon account and ordered a camera, which as soon as i noticed, tried to cancel but amazon wouldn't allow me. It was delivered to a place in England, when i am based in Scotland. Phoning amazon many times to no satisfaction, they want me to claim of my bank, when i believe the blame lies with amazon. Even when telling them i will cancel amazon prime, which is £95 and the camera would only £96 refund, NO JOY. Beware no customer protectionThorough to my review i left regarding amazon.I managed to locate company 'buynship' using recipients address from order and i contacted them, they apparently knew nothing about it but they had my item, so they returned it to me. I then contact amazon to return item so i could get my £96, amazons response 'Thank you for contacting us about the order you received possibly in error. You do not have to return this order to us. If you'd like, you can donate the item to a local charity'Ye good although i am still out of pocket!

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Date of experience: May 20, 2025