I bought a couple of External Hard Drives and I'll use my email to Amazon as the review. This email was sent 3 times with no acknowledgement nor response each time.I've tried thrice to contact you by email. First time I responded to an email YOU sent my daughter and then twice to the support email address. I got neither an acknowledgement nor a response so I'm trying again....I writing this to register my complete and utter disappointment with my last two orders on US Amazon! I've ordered external hard drives from US Amazon MANY times before and have always paid international delivery fees etc.My daughter(s) have Prime membership(s). My eldest daughter suggested I set myself up as an additional delivery address on her Prime account which I did.I entered an order on the US marketplace as the drives were available there on a special. I noticed that delivery was being charged so immediately requested a callback from support.When this call came I queried with your rep about the delivery charge as I was using my daughter's Prime account and was not expecting to be charged delivery!?Your rep then said "Just finalize your order and when you receive it phone US Amazon and your delivery charges will be refunded".I then confirmed with your rep that it would be a "refund" and not a "credit" and he responded it would be a refund on the same process as my original payment. I also explained I was in Australia ordering on my daughter's Prime account in the US Marketplace.I confirmed that he would put a note on my account (my daughter's account) confirming all this.I then completed the order and put in another (to avoid import duties etc). Since I was expecting both delivery fees to be refunded I was happy with the two (as opposed to ONE) orders.A couple of hours ago ONE package was delivered. That ONE package contained TWO external drives (in the ONE package). I requested a callback from US Amazon to arrange my refunds and, after detailing all my circumstances MANY times, was told I was NOT getting the delivery charges refunded!!!!I asked to talk to a supervisor and was told that it was policy not to refund international delivery charges even on a Prime membership.So, regardless of the promise of free delivery on Prime, AND a promise of refunds from the first rep I was denied said refund(s). The supervisor said, after numerous repeats of my situation, I had been made a "false promise" by the first rep :( Fool me, I thought a promise was a promise!? :( What, exactly, is a "false" promise!?Setting aside my disappointment for the moment, I put in another request for a callback. I was transferred and spoke to my fifth rep...I asked, since both orders were delivered in ONE package, shouldn't I get a refund or adjustment on the second delivery charge?I was then told it was a "delivery AND handling charge" and both would stand! Surely the "postage" component is the major cost in delivery. The "postage" on two items in the same box might be a little more than one item in a box. So the "delivery and handling" on 2 items in one box should be a little bit more than 1 item in one box??? So most of the charge for the second delivery should be refunded?Another disappointment from Amazon :( I get better service from Temu I'm sad/glad to say :(I was expecting SO MUCH more from Amazon :( :( :( Sadly, not any more....
