Be prepared to wait and BEG to be connected to a LIVE agent. If you are lucky enought to speak with an agent it will be a 1.5 hrs wait time AT A MINIMUM. I waited and waited for for someone who was NOT FLUENT in English.🤦♀️. I spent 53 minutes with a young Asian man who didn't have a clue what i was saying in English. I finally gave up. Amazon could care less about customer satisfaction. I've been a loyal customer for several years. I have decided to go to a big box stores to make my purchases. My life is far too short to l play word games with an individual who doesn't speak English and has absolutely no desire to assist me.
