I had money in my debit card and then noticed that there was £56 , £56, £56, and £18 taken from my account. This was from amazon.As you would, I contacted Amazon to discuss why they took money out my account. For 3 sun loungers. The funny thing is, I dont even have a garden. Funny that.So, this is where it starts. I raised the dispute with amazon, who ADMITTED, that they took the money from my account and they would put the money back in to my account.On my orders list it said about 3 sun loungers and another for £18. Amazon, actually removed them from my orders list , so they could not be seen. Very, very sly and disgraceful indeed.I was told this would be escalated to the fraud team, who said this would be reversed into the account the money , that it was taken out of! Did I see the return of the money, not a hope in hell, did I receive the cash into my account as I waited 4 days.I contacted amazon AGAIN, who said I need to take this up with my bank, when they clearly stated they took the money.Now, after another 5 times of phoning, they said they would escalate this to their fraud department. Now, they went on to say, that it was MY RESPONSIBILITY, to contact my bank due to the money that was withdrawn from my account.So, now I was getting emails saying I've to sort it out, when clearly it was someone else who took the money. The money on my bank account said that it was CLEARED, by amazon. And, that amazon have the money.So, now that amazon have taken responsibility and said in an email they would reverse the charges into my account.I waited.for the money going in, to which it never happened.I was so appalled with amazon I wanted to speak with their supervisor.VIRENDRA - who said he was a supervisor said over a recorded phone call " amazon have your money, but take it up with your bank " I asked for a transcript of the phone call and he diverted this conversation a severe amount of 7 times.After VIRENDRA admitted amazon had my money, he then went on to reverse the conversation and said he would get me a phone call from his manager, within 48 hours.It takes 48 to get a phone call - what an absolute joke.I asked on numerous times, for a transcript of the phone call, then VIRENDRA, kept saying take it up with your bank.Why, would he admit that amazon have my cash, then say on the RECORDED CALL, that I should take it up with my bank. So, I will wait the 48 hours , to get a phone call, to which I won't from his manager, as this has been said prior to the phone call.It's an absolute joke.I have been a premium member with amazon for a very very long time and to be treated like a 2nd class situation, was appalling.This money was for my MEDICATION, and I was worried, because now I have to go without medication, that I really, really need or my health will be deteriorated .They did not show any compassion, and said chase it up with your bank, once again, when.in.a recorded call, they said that they have my money. I wanted a transcript of the phone call and VIRENDRA, dismissed me about 7 or 8 times and was changing the conversation.I'm actually within my rights for a copy of the transcript, but he would not.say he would give me one and to wait yet another 7 times for an email, that I was entitled to.If someone says Amazon has my money then do I not have the right to have my money back and a transcript of the phone call???So, I shall await 48 hours for a phone call, that I won't receive. I will also get an email stating take it up.with.my bank, when they know I raised a dispute with my bank.VIRENDRA,kept saying , "give me a copy of your email ", which is private and confidential to myself.But, he was adimit that he wanted a copy of my banks email, that I had received from them. In fact I would even go as far as to say, he pressurised me to get a copy.This is all recorded in a phone call and I want a transcript of the phone call, to which I will highlight, that he said amazon have my money.Anyway, I will wait on a phone call within 48 hours lol, we shall see.The supervisor was very angry with me and kept pushing that amazon has my money, but to take it up with my bank. AMAZON - I WANT A TRANSCRIPT OF THAT PHONE CALL, SO I CAN TAKE FURTHER ACTION, WITH YOURSELVES.
