If I could give zero stars to Amazon Australia I would! I tried to set up an Individual Seller account online but kept getting funneled through to applying for the Professional plan which incurs a monthly fee. After trying a couple of times, I contacted Seller Support in writing specifically saying I was having issues trying to apply for an INDIVIDUAL AUSTRALIAN AMAZON SELLER ACCOUNT. The response I received in writing stated I could continue the application process for a Professional Seller Account, then once verified, downgrade the plan immediately and contact Seller Support for a full refund of that monthly fee. While I thought this was a weird way to do it, and rather suspicious, I continued the process knowing I would be in contact with another employee during the verification part of the process and would have the opportunity to confirm this information.The woman who conducted the Video Verification call did in fact confirm the information I had received about the refund, so I agreed to continue on.Well guess what? After following the advice of two Amazon employees, Amazon Seller Support are now REFUSING to refund the monthly fee they had deducted from my account.I would urge anyone thinking of setting up a Seller Account with them to be VERY WARY as this entire process has been dubious. From the strange way the online button/process repeatedly didn't send me to setting up an Individual Account, but the more expensive Professional Account, to the multitude of excuses I've since received from them for not refunding me despite providing proof of the advice from Seller Support in writing.Worryingly, they even asked me whether I might have had been scammed on my Verification Call as they they had no record of this call happening, yet I received my Amazon verification email following the call and they deducted the monthly fee shortly after!Don't trust them. I know from doing some online research, I am not the only one. I only wish I'd Googled this beforehand, but had never imagined a big organisation such as this one would be so dodgy. I do hope they redeem themselves and honour the refund, which I will doggedly pursue. I will update this review accordingly.UPDATE: FEB 2021I finally received a refund only after engaging Fair Trading. This has been a horrendous experience and I have shut down the selling account.
