I ordered a pair of Dr Martens boots, specifically a $180.37 Dr. Martens 1460 Pascal Core Black Ambassador 8 US. What arrived was a Dr Martens Women's Combs Tech Fashion Boot, Black Element Poly Rip Stop, 6 UK.I got in touch with Amazon and spoke with a Customer Service Representative who was extremely professional and understanding. However, based on the CSR's response after consulting their manager, the CSR's manager gave the impression of never having had to deal with an incorrect delivery complaint.Despite having sent me the wrong item and the wrong size, in other words twice the incompetence, Amazon (yes, I hope you read this, Jeff Bezos!) deemed that the goodwill will not be more than $10. It seems that that's how little a customer is worth to Jeff and his company. Amazon messed up, yet they expect the faultless customer to pay for the return shipment first, to be refunded eventually. Talk about adding insult to injury! Luckily, the CSR managed to come up with a more intelligent solution, and I will be able to return it with no payment required. After all, it wasn't my fault, Jeff! Someone in your company, or affiliated with your company, couldn't tell the difference between the boots I ordered and the ones they sent to me, and just packed a random pair of boots and hoped for the best, it seems.Feel free to review the recording of the phone call, if it's still there, Jeff. In fact, I'd prefer it if you did. I clearly outlined my grievances with your company's incorrect delivery. Remember, I wasn't the one who packed the wrong item from your warehouse to send to myself!It's not unreasonable to expect one of the biggest, if not THE biggest, online store to at least get an order right. There should be steps in place, checkpoint after checkpoint making sure that the item ordered is the item sent. Saying it's almost Christmas, and the higher volumes resulted in some mistakes is a weak excuse. I suppose I should be grateful that they were at least boots, and not some other random product that I hadn't ordered. Furthermore, should the store get it wrong, there should be a smarter and more palatable way for the customer to return the incorrect delivery. Amazon should be falling over backwards to try to redeem itself, Jeff. A 5.5% promo coupon for its mistake is hardly what any reasonable person would call a "sincere apology". When we (your customers) finally do pull the trigger and buy something from your store, a "sorry" and a $10 credit for our next purchase when your company was the one who made the mistake is comical if it wasn't so sad, Jeff.If I had ordered the wrong shoe size, fair enough. I'll pay for the return postage, because it was my fault. When Amazon sends the wrong boots and the wrong size, they should pay for the return postage, because it was their fault. Can you understand my reasoning, Jeff?I don't believe anything I've written was defamatory, and I believe I am within my rights to complain about this particular transaction. I have tried my best to abide by Trustpilot's guidelines. I've not mentioned any names, apart from Jeff's, and some details of the incorrectly delivered order.
