I ordered Sony buds and Amazon arrived they would be delivered at 8pm on 18 December. Around midday, when I wasn't at the delivery address, your delivery person phone our building manager, apparently looking for me. The building manager told the caller that he normally took deliveries on my behalf. The driver told our manager that he wouldn't leave them with him. When I returned from teaching at my university, I waited in from around 3pm for the delivery. I then saw an email from Amazon, that was sent on the same day, saying I needed to provide your driver with a code number. This must be a new procedure because I've never heard of it before. If I would have been advised before the delivery date, I could have made appropriate arrangements. I have since tried to cancel the order, but your system requires the product to be returned, which is not possible because I didn't receive them in the first place.
