I bought an Amazon Firestick from Officeworks, tried to activate it and it wont go past "searching for updates" . After 5 minutes or so it comes up with a message to try a reset or contact Amazon for support. So I tried multiple resets with the same result. I am a 10 year Amazon prime customer so I contacted Amazon hoping for support and they basically told me to get nicked, would not even offer any solution other than take it back to where you got it