Most of us know that the Amazon"rogue courier" thing is real and I fell foul of one recently. Which magazine even covered it last year where the extent of the nationwide scam-a-thon was revealed. I ordered a phone. I got a pack of bathroom cleaning wipes (couriers are alerted to the fact that they are delivering high value items as they are required to obtain a customer passcode before handing over the package). So, angry and stressed, I immediately sent them back, asking what the hell was going on. Following lots of lipservice apologies on 'live chat', I am still awaiting a refund and while Amazon are already making me wait longer than would be the case under usual circumstances, they have just changed the refund date again. Some may argue that they are punishing ME for their own lack of vigilance, customer care and professional responsibility. I could not possibly comment.
