Bought a phone from Amazon. An expensive item with secure code for delivery. Missed the first delivery attempt which I'd only been given just over an hour warning on a day I wasn't expecting it. It's frustrating but who cares they'll deliver the "next day" so decide to spend the day at home to make sure I receive it. Does it come NO. The following day I check the app more than every 5 mins to see if there are any updates to no avail until I get a phonecall from a housemate that Amazon is at the door. When I get home I discover a basic Amazon envelope that's been already opened and resealed with a small piece of sticky tape. What on earth? That's frankly unacceptable. This was supposed to be a Christmas gift for someone and the only way I could confirm the legitimacy of the product was to open the product and turn it on to be certain it hadn't been stolen and switched or broken.I'll never be using them again for something like that. Completely outrageous.And to top it off Amazon's customer service is dismal. Automated "suggestions" that send you in an infinite loop until you give up or lose the will to live. Give me an email I can detail my issue with. If they want to improve they need organised forward planning and at least day advanced warning on deliveries that they stick to - particularly ones that require you to be there. Actually pack itemsHave some resemblance of proper QC for packages that are either damaged or opened And have proper human customer service. An ai system with a sub 10 IQ does not cut it.Amazon seems to be a trailblazer in the tech trend of ruining a product and customer experience for the sake of profits.Do Better
