Today, I had an incredibly disappointing experience with Amazon. During the Black Friday sales, I purchased an iPhone 16 with a £30 discount. Unfortunately, the phone was faulty, as the camera didn’t work, so I had to return it. When I tried to reorder, I discovered that the phone had gone back to its original price.I contacted customer service, explained the situation, and was assured that I could reorder and receive the £30 price difference. I even provided details of my previous call, including the time and date, as evidence. Despite this, I was passed around to different representatives for an hour and a half, only to be told they couldn’t refund the price difference. They claimed that even if they reviewed the call, nothing would change. To make matters worse, some representatives hung up on me.It was shocking and incredibly frustrating. It feels like customer service can say whatever they want without any accountability. Choosing Amazon for this purchase was a huge mistake instead Apple —I only ordered the phone because of the discount, which I ended up not receiving. As a loyal customer of Amazon for years, this experience has completely shattered my trust in the company.I regret opening the box and trusting Amazon. I now realize that was a big mistake.
