I bought a Cookworks microwave as I'd had one before. I roasted a chicken and knew from experience that something was wrong. It broiled rather than roasted. I complained and so began the merry-go-round. I had to send it back. I explained that I was disabled and couldn't. Amazon professed interest but they weren't. I then found that Asda charged half the price! So from now on I buy nothing large from Amazon. Their loss. How this company has really gone down.