My return worth £649 is stuck with Amazon since Dec 09, 2024 (today is Jan 20, 2025). I can see on their return status page that they have received the item since Dec 11, 2024 but have not issued a refund yet. Whenever I call, I am given a new date for resolution. Previously, I was told they would return my money by 19 Jan 2025. I called today when it didn't happen and was told it will be refunded by 08 Feb now. I mean, £649 held by Amazon for 2 months? They have not given a reason for it either. The customer service manager Malony shut the phone on me when I asked to lodge the official complaint. What has Amazon's support standard come to be?
