1. I bought a cord for my brand new iPhone 16 Pro Max. This item literally scratched my phone. I provided them with photos and evidence (they assigned the case to an independent person to decide - but it's them who decide as I got informed), and they just denied everything and denied any help to fix my more than 1500 pounds phone... disgusting. 2. I just ordered fortiflora for my cat. Apparently, I received the same thing but for a dog. I don't know if it was my mistake or the company's but in any case, the company doesn't take the product back despite it being sealed. According to Amazon's policy, I can return it within 14 days. I spoke with 2 agents and they reassured me that I'd get my refund as 'I'm such a respected customer' (I have all the screenshots). But apparently, I'm not that respected as a couple of days later I got this email: Hello,We have closed your claim for order XXXX because it is not eligible for coverage.The A-to-z Guarantee protects buyers when they do not receive an item or an item does not match its description. Although we understand your disappointment, you received the item and the item matched its description.Thank you.-Amazon3. Multiple orders have been delayed and one was lost. I got a refund for the lost one, but I had to wait for 14 days to initiate a request. 4. Came back to continue the list of Amazon's wrongdoings. Today, I received an email that my review of my experience with the forti flora situations above cannot be posted: 'We could not post your review because it focuses on one or more of these topics:SellersDeliveryPackagingPricingAvailabilityWhy isn't that allowed?These aspects vary by order and won't be relevant to all customers.'So, you can see why products have good reviews and then we all get that disappointed with interacting with the sellers/companies etc.
