If I could give 0 stars I would. It’s been 5 and a half months of constant back and forward with Amazon. I dared to get a new phone number and now I cannot access my account. I have sent them my passport l, driving licence and proof of address. They keep saying they will turn off 2 factor authentication and I have now waited 5 months and been calling them all the time. I cannot access my account fully. I can’t have Amazon on my new devices, I’m paying for a service I can’t use! I can’t cancel because I have purchased films and digital stuff that I can only access through my account. There is NO ONE that can help me! Now they say it has to get to the 6 month mark before they will do anything about it! I’ve sent my documents twice, it’s been elevated so many times, all the say is call back in 48hrs. That’s it! What a waste of everyones time and money! I’m so pissed off! Never ever ever go with this company if you need help they don’t help you. It’s beyond a joke.
